Mon May 28, 2012 7:05 pm
Fri Jun 21, 2013 6:51 pm
Tue Jun 25, 2013 9:06 pm
Tue Jun 25, 2013 9:16 pm
Richprins wrote:Eish, BC! This is going to be tough!
A shocking homepage, IMO?
http://www.kznwildlife.com/index.php/ez ... ntact.html
Wed Jun 26, 2013 10:06 am
Wed Jun 26, 2013 3:13 pm
Richprins wrote:Here's an idea! YOU do the KZN reserves!
Thu Jul 18, 2013 2:56 pm
Thank you for your valued feedback regarding Bhejani Hide in iMfolozi Game Reserve.
It is this feedback which will assist us to grow from strength to strength in our attempt to achieve service excellence.
The matter has been referred to the Resort Manager for attention.
Please await response.
Thank you for taking time to write and your continued loyalty and support.
Customer Relations Manager
Ezemvelo KZN Wildlife
Thu Jul 18, 2013 5:38 pm
Your email dated 18 July 2013 following your visit at iMfolozi Game Reserve at Bhejane Hide has reference.
Thank you for taking your time to write to us and pointing out your areas of concern. I am pleased to report that most of the issues you raised are already in the process of being address. I like to assure you that we appreciate your constructive feedback and we are working timelessly to make sure it get resolve quickly.
We understand your concern regarding the issue of water levels at Bhejane hide. The hide is going to be close as from the 20th July 2013 for renovations and one of the repairs is to put the new pipe which will be connected from the Jojo tank. The water has not been pump by a pump to the pan but we were using solar system which has been damaged by elephants several times.
We have already dug the trench and the water pipe is going to be buried next to the boardwalk so that the elephant won't be able to dig it again. We understand that the pan help to draw the animals but after the solar was damaged our priority was to make sure that the water is enough for the toilets. On closing the hide we will replace the walls, install the pipe for the pan and paint the areas that needs attention. Our plan is to close the hide for 2-3 weeks until the renovations are finish.
We like to apologize for everything that did not meet your expectation and we also like to assure you that we will attend to all the areas that you have mentioned in your feedback.
We value your feed back and your continued relationship with this organization.
We are looking forward to your next visit Yours faithfully
Ms. Welile Mtshali
For CEO: EZEMVELO KZN WILDLIFE
Date: 18 July 2013
Thu Jul 18, 2013 5:45 pm
Thu Jul 18, 2013 5:48 pm